Returns & Exchanges
At i-Station Australia, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your tech purchase. Whether you have changed your mind or encountered a technical issue, our streamlined process makes returns and exchanges simple and efficient.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation for the return to receive your Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original manufacturer packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.
Ship to i-Station
Affix the provided shipping label or send the package to our Melbourne processing center using a tracked postal service to ensure safe delivery.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing